Data Deletion Request - AscendisMed International

Your Right to Data Deletion

Under GDPR, CCPA, and other privacy regulations, you have the right to request deletion of your personal data. We respect your privacy and will process your request in accordance with applicable laws.

Important Notice

Account deletion is permanent and cannot be undone. Once your account is deleted, you will lose access to:

All appointment history and medical records
Active membership subscriptions (no refunds for remaining period)
Chat history with doctors
Saved preferences and settings
Any ongoing services or bookings

Please consider carefully before proceeding.

What Data Will Be Deleted?

Upon approval of your deletion request, we will delete the following data:

Account Information: Name, email, phone number, profile picture, and login credentials
Personal Data: Date of birth, address, emergency contacts
Medical Information: Medical history, allergies, medications (subject to legal retention requirements)
Usage Data: App usage history, preferences, and settings
Communication Data: Chat messages, images, and voice recordings
Payment Data: Payment history (anonymized for legal compliance)
Location Data: Historical location information

What Data May Be Retained?

Due to legal, regulatory, and safety requirements, some data may be retained in anonymized form or for a limited period:

Medical Records: Retained for 7 years as required by healthcare regulations
Financial Records: Transaction records retained for 7 years for tax and audit purposes
Safety Records: Incident reports and safety-related data (anonymized)
Legal Compliance: Data required for ongoing legal proceedings or investigations
Aggregated Analytics: Anonymized, non-identifiable usage statistics

Deletion Process Timeline

Submit Request

Complete the form below and submit your deletion request.

Identity Verification (24-48 hours)

We'll send a verification email to confirm your identity and ensure account security.

Review Period (3-5 business days)

We'll review your request, check for any legal retention requirements, and process cancellations of active services.

Data Deletion (Up to 30 days)

Your data will be permanently deleted from our active systems and backups.

Confirmation

You'll receive a final confirmation email once the deletion is complete.

Data Deletion Request Form

Please fill out the form below to request deletion of your account and associated data.

Full Name *

Email Address *

Phone Number *

Account Type *

Reason for Deletion (Optional)

Additional Information (Optional)

I understand that this action is permanent and cannot be undone. I will lose access to all my data, appointments, and subscriptions. *

I acknowledge that all active subscriptions will be cancelled without refund for the remaining period. *

I confirm that I am the owner of this account and authorize the deletion of my data. *

✓ Request Submitted Successfully

Thank you for submitting your data deletion request. We have received your request and will begin processing it shortly.

What happens next?

You will receive a verification email within 24-48 hours
Please click the verification link to confirm your identity
Once verified, deletion will be processed within 30 days
You will receive a final confirmation email when complete

Reference Number:

Alternative Options

Before deleting your account, consider these alternatives:

Deactivate Account: Temporarily disable your account without deleting data
Update Privacy Settings: Adjust what data is collected and how it's used
Cancel Subscriptions: Cancel memberships while keeping your account
Update Information: Correct or update your personal information
Export Data: Download a copy of your data before deletion

Need Help?

If you have questions about data deletion or need assistance, please contact us:

Data Protection Officer
Email: privacy@ascendismed.com
Email: dpo@ascendismed.com
Phone: [Company Phone Number]
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM

Customer Support
Email: cheif@ascendismed.org
24/7 Support Line: [Emergency Number]

Your Rights

In addition to data deletion, you also have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Restriction: Limit how your data is processed
Right to Portability: Receive your data in a machine-readable format
Right to Object: Object to certain types of data processing
Right to Withdraw Consent: Withdraw consent for data processing at any time

Legal Information

This data deletion process complies with:

General Data Protection Regulation (GDPR) - EU
California Consumer Privacy Act (CCPA) - USA
Health Insurance Portability and Accountability Act (HIPAA) - USA
Personal Data Protection Act - Various jurisdictions

For more information about how we handle your data, please review our Privacy Policy.