How Can We Help You?

To book an emergency ambulance, you can:

• Use the mobile app and tap the "Emergency SOS" button
• Call our emergency hotline at 0800211333
• Use the web portal to request emergency services

Our system will automatically dispatch the nearest available ambulance to your location.

Creating an account is simple:

• Download the AscendisMed app from the App Store or Google Play
• Tap "Sign Up" and enter your email address and phone number
• Verify your email and phone number
• Complete your profile with personal and medical information

We accept various payment methods including:

• Credit and debit cards (Visa, Mastercard, American Express)
• Mobile money (MTN, Airtel, etc.)
• Bank transfers
• Corporate accounts and insurance billing

Once your ambulance is dispatched, you can track it in real-time through:

• The mobile app's "Track Ambulance" feature
• Live updates showing the ambulance's current location
• Estimated arrival time displayed on your screen
• Push notifications with status updates

Yes! You can book appointments with doctors through:

• The "Book Appointment" feature in the app
• Selecting your preferred doctor from our network
• Choosing a date and time that works for you
• Receiving confirmation and reminders

If you've forgotten your password:

• Go to the login screen and tap "Forgot Password"
• Enter your registered email address
• Check your email for a password reset link
• Follow the instructions to create a new password

If you're still having issues, contact our support team.

To update your medical information:

• Open the app and go to your Profile
• Select "Medical Information" or "Health Records"
• Edit any information you need to update
• Save your changes

Keeping your medical information up-to-date helps us provide better care during emergencies.

Yes, we take your privacy and security seriously:

• All data is encrypted using industry-standard security measures
• We comply with HIPAA and GDPR regulations
• Your medical information is only shared with authorized medical personnel
• We never sell your personal information to third parties

For more details, please review our Privacy Policy.